Family Medicine—Southeast Iowa Regional Medical ...
Family Medicine • Burlington, IA
Ratings by platform
- US News Health: Ratings vary significantly by individual doctor (e.g., from 2/5 to 5/5) (Varies; some individual profiles have over 100 reviews)
- HospitalStats.org (Overall Hospital Rating): Average (N/A)
What patients say
Patients praise
- Providers described as excellent, caring, and thorough listeners
- Staff noted for being professional, accommodating, and friendly
- Positive patient experiences with individual doctors and nurse practitioners
- Practitioners taking time to explain diagnoses and treatment options clearly
Common complaints
- Poor customer service from phone operators and schedulers
- Issues with communication, including staff appearing rude or lacking empathy
- Long wait times and difficulties scheduling appointments
- Reports of medical administrative errors (e.g., lab test management, discharge procedures)
- Concerns about inconsistent staff professionalism
In patients' words
"Suzanne and Dr Murphy are exceptional. Friendly, accommodating, professional. They took their time with me and didn’t rush through the questions I had. You can tell they care and want to help you."
— LocalityBiz user review"The phone operator/scheduler was completely rude. They need some phone training. Called family practice directly."
— LocalityBiz user review"Dr. Peters treated me courteously. He is an excellent listener. He explained his diagnosis with clarity and gave me several options for treatment. He was very genuine and sincere."
— rater8 review (Mar-2026)"Was stuck 5 times... call to say they failed to refrigerate one of the tests and has to be redone... So the appointment was a waste of time and money."
— LocalityBiz user reviewMore clinics in Burlington
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