Texas Health Family Care in Burleson at 2730 SW Wilshire ...
Family Medicine • Burleson, TX
Ratings by platform
- Birdeye: 4.0 out of 5 stars (based on 181 reviews) (181 total reviews across platforms)
- Yelp via MapQuest: 2.5 out of 5 stars (13 reviews)
What patients say
Patients praise
- Many patients praise the physicians and PAs for being caring, knowledgeable, and attentive listeners
- Positive experiences with timely appointments, including same-day or next-day availability
- Efficient lab services with short wait times
- Staff occasionally described as friendly and helpful by some patients
Common complaints
- Reports of poor customer service from office staff
- Allegations of incompetence regarding specific staff members
- Difficulty with administrative tasks such as getting forms filled out
- Some patients find staff to be argumentative or unhelpful
In patients' words
"Love Dr Upshaw . Very caring and well educated. Takes her time so I don't feel rushed . Staff very friendly and helpful!"
— Yelp reviewer"Absolutely the worst customer service from the staff. As for Dr Hoffman, he is a great doctor. His staff is his biggest down fall."
— Yelp reviewer"Every patient entering the door of this practice is treated like a family member. Everyone in this office from the Front Desk, to the Lab and Medical Teams. Its the first time in years that i have total trust in my medical care here."
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