Facey Medical Group Pediatrics - Burbank
Pediatrics • Burbank, CA
Ratings by platform
- Birdeye: 4.7/5 stars (575 reviews (Birdeye/Google aggregated))
- Providence.org: 4.8/5 stars (3,094 ratings)
- Yelp: 3.3/5 stars (113 reviews)
What patients say
Patients praise
- Highly rated individual pediatricians and physicians
- Compassionate, thorough, and informative patient care from doctors and medical assistants
- Efficiency and positive bedside manner of specific medical staff members
Common complaints
- Difficulties scheduling appointments via telephone
- Perceived decline in office management and administrative support
- Issues with billing, medical coding errors, and insurance charges
- Negative experiences with call center responsiveness
In patients' words
"Dr. Kao makes sure to treat the patient but keeps the parents well involved in all visits. She is friendly and very thorough she is very compassionate about patient care."
— Unilocal review of Dr. Lisa Kao"You would think that having a lot of employees would provide good customer service but it is so bad here that I always consider changing my insurance. Very hard to make appointments."
— Yelp review of Facey Medical Group - BurbankMore clinics in Burbank
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