Our Burbank Urgent Care Center in CA - Concentra
Occupational Medicine • Burbank, CA
Ratings by platform
- Birdeye: 3.8/5 stars (893 reviews)
- Yelp/MapQuest: 2/5 stars (83 reviews)
What patients say
Patients praise
- Quick and smooth service for routine screenings like drug tests or physicals
- Accommodating, friendly, and professional staff and medical personnel in some instances
- Clean facility environment
- Efficient handling of specific procedures like injury treatment
Common complaints
- Excessively long wait times, sometimes extending multiple hours
- Disorganized check-in processes and administrative delays
- Perceived lack of professionalism or rudeness from some staff members
- Frustration with appointment systems not being honored
- Dissatisfaction with medical care outcomes or triage processes
In patients' words
"Absolutely the worst urgent care out there. Unless you don't mind 3 to 5 hour waits, rude staff, and payment up front to wait that long."
— Birdeye review"Wait times are way too long for having an appointment. Have to wait to see the doctor just to get a blood draw. What is the point of an appointment if that appointment time is not honored."
— Yelp review via MapQuest"The Dr. and staff were very accommodating, super nice people. The Dr. released the pressure and blood that had developed under my finger nail and she did it quickly and painlessly. 5 star!"
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