Kaleida Health | Buffalo, New York
Primary Care • Buffalo, NY
Ratings by platform
- Yelp: 2.5 out of 5 stars (297 reviews)
- Birdeye (Aggregate): 3.8 out of 5 stars (554 reviews)
- Momentary Labs (CMS HCAHPS data): 2 out of 5 stars (3,116 completed patient surveys)
What patients say
Patients praise
- Some patients report positive outcomes regarding specific medical treatments (e.g., blood clot prevention)
- Majority of patients (approx. 67-86%) willing to recommend the facility according to some data sources
- Ranked as a regional hospital in Buffalo for certain facilities
Common complaints
- Long wait times and delays in care or discharge
- Staff perceived as rude, unprofessional, or uncaring
- Poor communication from medical staff and administration
- Issues with facility cleanliness and noise levels
- Difficulties with billing, administrative processes, or corporate responsiveness
In patients' words
"She has gone without meals because they forget about her... Definitely would not recommend this place!"
— Yelp Review"It's been over 6 hours since I've had a pain shot. This is cruel! They want to give Tylenol for this enormous pain. Go elsewhere for your medical care."
— Yelp Review"The secretary was rude to me and would not give me the price, and kept trying to dismiss my question."
— Birdeye ReviewMore clinics in Buffalo
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