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Otolaryngology (ENT)Buffalo, NY

★★★☆☆3.4/569 reviews across 3 platforms

Ratings by platform

  • Healthgrades: 3.6/5 stars (29 reviews)
  • RateMDs: 2.4/5 stars (19 reviews)
  • WebMD Care: 4.0/5 stars (21 ratings)
  • Facebook: 86% recommend (16 reviews)

What patients say

Patients praise

  • Some patients appreciate the thoroughness and directness of certain physicians
  • Occasional success in diagnosis and treatment of specific conditions like sinus issues

Common complaints

  • Rude and unprofessional office staff and receptionists
  • Long wait times
  • Dismissive or arrogant bedside manner of doctors, particularly Dr. Paolini
  • Concerns regarding quality of care and surgical outcomes
  • Difficulty with administrative tasks like paperwork and scheduling

In patients' words

"The receptionist that was checking me in was VERY rude and unprofessional about it.very unhappy with my FIRST experience here. Customer service was awful."

localitybiz.com

"He is NOT qualified to be an ENT. Listen to your gut and please listen to me. Do NOT go to this doctor."

RateMDs

"DR COST ME MY JOB!! Despite writing me out at my job with a note, office strung me along for 2 weeks then refused to fill out paperwork."

WebMD Care

"Dr. Paolini at WNY ENT. Thorough & straight forward, answers questions thoughtfully. Really good experience with him!"

Reddit

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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