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Ear, Nose, and Throat Center/Otolaryngology

Otolaryngology (ENT)Buffalo, NY

★★★★☆4.4/5113 reviews across 4 platforms

Ratings by platform

  • Birdeye (Dr. Raymond V. Paolini Jr.): 4.4/5 (93)
  • WebMD (Dr. Ernesto Diaz-Ordaz): 4.5/5 (4)
  • Healthgrades (Dr. Edward Niemiec): 4.8/5 (4)
  • Healthgrades (Dr. Robin Miller): 4.5/5 (12)

What patients say

Patients praise

  • Highly skilled, knowledgeable, and effective physicians who successfully diagnose and treat conditions
  • Caring, compassionate, and attentive bedside manner reported by many patients for specific doctors
  • Prompt and concise communication when resolving medical questions for some patients
  • Thorough examination processes and clear explanations of medical conditions and treatments

Common complaints

  • Long wait times and difficulty scheduling appointments
  • Reports of rude, unprofessional, or dismissive staff and office communication issues
  • Bedside manner concerns, including doctors perceived as confrontational, flippant, or uncompassionate
  • Billing disputes and lack of clarity regarding procedures
  • Inconvenient office policies or lack of information about office location changes

In patients' words

"Dr. R. Paolini and his clinical + office staff have saved my life, literally and figuratively... I couldnt be happier with the level of care and quality of care at this location."

Patient review of Dr. Raymond V. Paolini Jr.

"He is the cruelest doctor EVER... he was being sarcastic by repeatedly saying P-E-R-M-A-N-E-N-T-L-Y several times while I continue to cry."

Patient review of Dr. Ernesto Diaz-Ordaz

"My mother was rushed to the hospital... Dr Campione was called in, he was extremely rude towards myself, by brother and my mother. He seemed very rushed... horrible bed side manor!"

Patient review of Dr. Peter A. Campione

"Love Dr Miller..the most thorough exam I've ever had..and I do mean thorough..no natter what your complaint.she covers all bases in a non hurried manner..explaining as she goes."

Patient review of Dr. Robin Miller

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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