General Surgery - Buffalo Medical Group
General Surgery • Buffalo, NY
Ratings by platform
- Birdeye: 4.8 out of 5 stars (2,877 reviews (Birdeye))
- Birdeye: 3.7 out of 5 stars (364 reviews (Birdeye))
- Yelp: 2.6 out of 5 stars (27 reviews (Yelp))
What patients say
Patients praise
- Professional and skilled individual physicians
- Compassionate care provided by specific specialists
- Positive experiences with surgical outcomes for some patients
Common complaints
- Difficulty reaching staff by phone and long hold times
- Unprofessional or rude behavior from reception/administrative staff
- Poor communication regarding appointment scheduling and follow-ups
- Issues with patient portals and lack of accessibility for non-technical patients
- Frustration over sudden changes in insurance coverage/network status
In patients' words
"My recent appointment... was one of the most unprofessional and dismissive medical interactions I have experienced."
— Birdeye Review"Doctors in Buffalo Medical Group are very nice and professional, but those receptionists are very unprofessional, the rudest people I have ever seen in Medical offices or clinics."
— Birdeye Review"Sometimes we meet people who make you believe angels on earth exist... one of those angels is Dr. Ferstenberg-Osypian."
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