BestSelf Behavioral Health
Behavioral Health • Buffalo, NY
Ratings by platform
- Yelp, Rehab.com, Birdeye, Recovered.org: Generally low across multiple third-party review platforms (e.g., ~1.8 to 3.0 out of 5 stars commonly cited) (Varies by platform, with some tracking dozens of reviews)
What patients say
Patients praise
- Some individual counselors are perceived as caring and professional
- Supportive resources for youth and families (e.g., PCIT, DBT programs)
- Helpfulness for some patients in stabilization and personal growth
Common complaints
- Difficulties with scheduling, canceled appointments, and long wait times
- High staff turnover leading to inconsistent care and frequent counselor changes
- Issues with medication management and communication from nursing staff
- Reports of unprofessional or rude administrative and front-desk staff
- Concerns regarding perceived lack of care for patients' mental health needs
- Frustrations with intake processes and administrative bureaucracy
In patients' words
"If I could give this place no stars I would. This place is terrible avoid this place. They don't care about your mental health at all."
— A-Better-Place.com review"This place and the doctors ,nurses and counselors are AMAZING!!! Please give it a try if you're feeling down or have mental health issues !"
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