Behavioral Health - ECMC Hospital | Buffalo, NY
Behavioral Health • Buffalo, NY
Ratings by platform
- Medicare/CMS/HospitalStats: 3 out of 5 stars (overall hospital rating) (1,689 completed surveys (HCAHPS historical data))
- Healthgrades: 62% patient experience rating (N/A)
What patients say
Patients praise
- Some individual providers are described as professional and thorough in specific departments
- Some patients note effective communication with certain medical staff members
Common complaints
- Significant complaints regarding the behavioral health and psychiatric emergency services (CPEP)
- Reports of long wait times and staffing shortages in the psychiatric emergency room
- Concerns about staff behavior, including perceived lack of care, negligence, and unprofessional communication
- Criticism regarding discharge practices and perceived lack of follow-up care
- Reports of unsafe or distressing conditions in waiting areas and wards
- Allegations of poor communication and inadequate patient monitoring
In patients' words
"I still feel traumatized from being there it was a horrific experience. ... At ECMC they don’t even try because they know they can’t get fired because of the nursing shortage."
— LocalityBiz review"The two psychiatric emergency departments are overburdened and in turn, the care received at ECMC was horrible for my son. I was depressed, feeling helpless and I often cried after leaving there."
— NY Attorney General public testimony document"E.c.m.c is a terrible hospital!they do not care especially if you have mental illness or addiction..."
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