St. Joseph's Hospital - WVU Medicine
Primary Care • Buckhannon, WV
Ratings by platform
- Birdeye: 3.1 out of 5 stars (90 reviews)
- My Caring Plan: 6.2 out of 10 (compiled score) (64 reviews across the web)
- Centers for Medicare & Medicaid Services (CMS): 5 out of 5 stars (for patient recommendation) (Not explicitly stated (CMS data))
What patients say
Patients praise
- High patient recommendation rates
- Recognized for excellence in patient experience by CMS with 5-star ratings
- Awarded "Best Hospital" in local community contests
- Strong performance in standardized patient experience domains (nurse/physician communication, discharge information, cleanliness)
Common complaints
- Long emergency room wait times
- Inadequate communication regarding care and medical needs
- Perceived lack of compassion or bedside manner in some instances
- Concerns regarding diagnostic accuracy and handling of patient symptoms
- Issues with administrative processes, including pharmacy refills and billing practices
In patients' words
"Our ability to be recommended by patients to their loved ones is a testament to our staff’s unwavering commitment. It highlights our ongoing dedication to offering the best patient care to our community."
— Skip Gjolberg, President and CEO of St. Joseph’s Hospital"Horrible, Save yourself the wait and go somewhere else. This provider lacks compassion and bedside manner."
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