St. Joseph Health Express Care - Bryan, TX
Urgent Care • Bryan, TX
Ratings by platform
- Zocdoc: 4.8/5 (based on 92 reviews) (92)
- Top Rated Local: 2.6/5 (average) (54)
What patients say
Patients praise
- Efficient and prompt care reported by many patients
- Friendly and accommodating staff members recognized by name
- Effective medical treatment and follow-up, such as timely lab results and prescriptions
- Willingness of staff to accommodate patients with disabilities
Common complaints
- Confusion and complaints regarding billing, specifically the clinic being billed as an outpatient hospital rather than an urgent care center, leading to higher costs
- Occasional reports of rude or dismissive staff at the front desk
- Wait times and occasional overcrowding issues
- Concerns from patients who expected the facility to have access to their existing medical records within the St. Joseph system but found that was not the case
In patients' words
"The receptionist who greeted us was clearly unhappy that my wife tried to get x-rays for workman comp. Her rudeness was so unsettling."
— Online review via haogiayensao.com/beautihost.com"I just got a bill from them for deductible charges. After a few calls, the lady at St. Joseph billing told me that the Express locations are not Urgent Care centers and are billed as out-patient hospitals."
— TexAgs Forum Discussion"I’ve been here 5 times (once bringing my brother) and every time they have been helpful and did a great job in a timely manner. I’m disabled and they went out of the way to accommodate me and make it a pleasant experience."
— Online review via haogiayensao.com/beautihost.comMore clinics in Bryan
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