Martin's Point Brunswick Health Care Center
Primary Care • Brunswick, ME
Ratings by platform
- Yelp: 2.3 out of 5 stars (54 reviews (brand-wide))
- Olera: 2.6 out of 5 stars (5 reviews)
What patients say
Patients praise
- Highly regarded individual primary care providers (PCPs) who are described as attentive and thorough
- Appreciation for staff who are viewed as polite and professional
- Convenient access to comprehensive services like on-site lab testing and X-rays
- Satisfaction with extended weekend and evening hours
Common complaints
- Difficulties with administrative processes including phone accessibility and portal communication
- Long wait times for appointments and in the waiting room
- Perceived cold, corporate, or dismissive handling of patient concerns
- Inconsistency in quality of care depending on the provider and staff availability
- Issues with billing and insurance navigation
In patients' words
"I have been a patient here for several years... I have never felt so uncomfortable or unwelcome in a doctor’s office. I felt rushed through my appointment and treated as though I was not wanted."
— LocalityBiz user review"I'm actually surprised to see so many negative reviews of this clinic. I have been seeing my PCP... She is a great listener and I feel like she really values me as a patient."
— LocalityBiz user review"Absolutely atrocious customer support. Messages to the portal are NEVER answered and calls to the office... never generate any action."
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