Family Medicine in Brookline, MA - Primary Care | Physicians
Primary Care • Brookline, MA
Ratings by platform
- Vitals: 3.9/5 (103)
- Vitals: 4.4/5 (28)
- Healthgrades: 3.8/5 (13)
- Healthgrades: 3.8/5 (20)
- Mass General Brigham: 4.9/5 (120)
- Mass General Brigham: 4.9/5 (247)
- Mass General Brigham: 4.7/5 (105)
- Mass General Brigham: 4.7/5 (113)
What patients say
Patients praise
- high patient trust and confidence in clinical skills
- providers described as attentive, thorough, and compassionate listeners
- positive rapport and feeling treated with respect/care by specific physicians
- efficient communication and prompt follow-up from certain doctors
- willingness of some providers to spend adequate time with patients despite systemic pressures
Common complaints
- administrative and billing issues, including unexpected charges and billing errors
- difficulties with scheduling appointments and unresponsive office staff
- perceived dismissiveness or lack of empathy from some providers and staff members
- long wait times or feeling rushed during appointments
- frustration with referral processes and lack of communication regarding test results
In patients' words
"She cares. She listens. She acts in the patient's best interest. This is an amazing physician who is a generalist in an age of specialists."
— Vitals Review"Administrative errors and improper coding for insurance bills should now cost me over a thousand dollars for a test I could have ordered online."
— LocalityBiz Review"Dr. Tharayil is an absolutely AMAZING PCP - she is brilliant, listens intently, always spends a lot of time and I trust her implicitly."
— Mass General Brigham Patient Review"I don’t recommend Dr. Rourke- she’s dismissive of my concerns, is condescending when I ask questions or bring up worries/concerns, and just overall does not make me comfortable."
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