Internal Medicine in Brookline, MA - Primary Care
Internal Medicine • Brookline, MA
Ratings by platform
- Mass General Brigham (provider-specific): 4.9/5 (151 reviews)
- WebMD: 4.5/5 (18 ratings)
- Healthgrades: 3.7/5
What patients say
Patients praise
- Physicians are frequently described as knowledgeable, thorough, and compassionate
- Strong patient-provider relationships, with many long-term patients reporting high satisfaction with clinical care
- Doctors are often praised for being attentive listeners who do not rush visits
- Effective coordination of care with specialists and proactive follow-up reported by many patients
Common complaints
- Administrative errors regarding insurance billing and referrals
- Rude, unprofessional, or unresponsive front desk and office staff
- Long wait times for appointments and call centers
- Inconsistent communication with patients, including failures to return calls
- Occasional issues with clinical trust and procedure transparency
In patients' words
"Dr. Naggar is super intelligent, warmly empathic and highly professional. I am very pleased with having him as my PCP."
— Mass General Brigham patient review"The rudest and most unprofessional receptionist I’ve ever spoken to... Administrative errors and improper coding for insurance bills should now cost me over a thousand dollars."
— LocalityBiz patient review"Dr. Luftman is one of my favorite primary care providers that I have ever had. He is so very compassionate and thoughtful, and is clearly focused on my well-being."
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