Brookline Family Medicine
Internal Medicine • Brookline, MA
Ratings by platform
- Birdeye (Brookline Family Health Care): 5.0 out of 5 stars (2 reviews) (2)
- Healthgrades (Dr. Nicolas Nguyen): 3.8 out of 5 stars (13 reviews) (13)
What patients say
Patients praise
- Physicians described as caring, knowledgeable, and easy to communicate with
- Efficient appointment scheduling with minimal wait times
- Some staff members, such as nurses, praised for being compassionate and skilled
- Comprehensive and thorough medical care reported by long-term patients
Common complaints
- Administrative and billing issues, including unexpected charges and collection notices
- Reports of unprofessional or rude behavior by some front-desk and phlebotomy staff
- Frustration regarding referral restrictions and limited choice in specialists
- Communication difficulties with administrative/billing departments
In patients' words
"I have been a patient of Dr. Nguyen’s for several years. He communicates information in an easy to understand way and is up to date on all the latest medical developments and treatments."
— Healthgrades Patient Review"The professional care was fine and in person they were empathetic. However, they sent routine lab tests to their hospital lab, charging my insurance $3,000 dollars and leaving me with over half of that to pay for a simple swab."
— Localitybiz Patient Review (Brigham and Women's Primary Care Associates of Brookline)More clinics in Brookline
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