Access Health & Avera Medical Group — Brookings, SD
Urgent Care • Brookings, SD
Ratings by platform
- Birdeye: 3.4 out of 5 stars (58 reviews)
- OwlDali: 3.4 out of 5 stars (47 ratings)
What patients say
Patients praise
- High praise for clinical staff, particularly doctors and nurses, for their compassion, listening skills, and professional care
- Recognition of individual staff members for going above and beyond in their duties
- General appreciation for the quality of medical care provided by specific physicians
Common complaints
- Dissatisfaction with billing office policies and lack of affordable payment plans
- Concerns regarding staff behavior, including reports of disrespectful or rude front-desk staff and nurses
- Instances of perceived inadequate medical testing or care, leading to reports of misdiagnosis or negative emergency department experiences
In patients' words
"Loved the doctor care! The billing end needs work. If you have a huge bill they refuse to set up a affordable payment plan... We will finish out going there for this one issue because the doctor was awesome and will not return due to the billing office and inability to set up affordable payment plans!"
— Birdeye review"Wonderful experience as always. Amy Nelson and her nurse Lori are absolutely amazing. It is rare to find such a compassionate provider/ nurse anymore... Amy takes the time to talk to you, and actually listens. I never leave without feeling I had the best care."
— USCompanies.net review"Dr. Ahlers is amazing. She cares deeply for her patients. Very professional! And she hears you! God sent her to me!"
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