Avera Surgery — Brookings
General Surgery • Brookings, SD
Ratings by platform
- Birdeye / Owldali aggregate platforms: 3.4 out of 5 stars (Approximately 47-58 reviews total across aggregated platforms)
What patients say
Patients praise
- Praise for high-quality doctor care and surgical expertise
- Commendation for staff members providing dedicated and efficient support
- Bedside manner and skill of specific clinicians noted positively
Common complaints
- Dissatisfaction with billing office practices and payment plan policies
- Reports of rude or disrespectful interactions with front desk staff and nursing personnel
- Concerns regarding service inefficiencies and communication gaps
In patients' words
"Loved the doctor care! The billing end needs work. If you have a huge bill they refuse to set up a affordable payment plan... We will finish out going there for this one issue because the doctor was awesome and will not return due to the billing office and inability to set up affordable payment plans!"
— Birdeye patient review"Refused to stitch my daughter's lip in the ED because they didn't want liability due to her having surgery a week prior. Sent a 2 year old home with a nearly 2 inch wide and at least half an inch deep wound... Will absolutely never go back to this ED."
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