Ascension SE Wisconsin Hospital - Elmbrook - Sherman Cancer Center

Patients praise

• Positive feedback for specific physicians regarding kindness, listening, and clarity in explanations
• Efficient and timely care in the emergency department compared to other local facilities
• Friendly and courteous interactions with staff members in some departments

Common complaints

• Difficulties with medical billing processes, including confusing charges and perceived errors
• Challenges communicating with customer service regarding billing disputes
• Reports of specific safety events (e.g., acute kidney dysfunction, accidental punctures) in past reporting cycles
• Occasional complaints regarding perceived lack of personal attention or responsiveness from medical staff