BUEA Brockton - Boston University Eye Associates
Eye Services • Brockton, MA
Ratings by platform
- Yelp: 1.7 out of 5 stars (7 reviews)
- WebMD: Not specified (1 review total) (1 review)
What patients say
Patients praise
- Friendly and professional staff reported in some instances
- Some patients appreciate doctors taking time to explain procedures
Common complaints
- Long wait times and delays for appointments
- Difficulty with prescription refills and pharmacy communication
- Frequent appointment rescheduling and cancellations by the practice
- Perceived lack of care or concern for patients, particularly seniors
- Management issues and poor customer service experiences
In patients' words
"I was forced to wait two hours to see the doctor... in Brockton. There was no viable excuse offered for the extreme delay. Clearly this practice is mismanaged and cares more about squeezing patients in than treating them with respect."
— Yelp review"My pharmacy and myself have been trying to get my eye drops refilled, for some reason they won't do it. Going to get another eye doctor. Don't go to this place if you want your eye's taken care of, I only have one and they don't seem to care."
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