HMG Urgent Care at Bristol - Holston Medical Group
Urgent Care • Bristol, VA
Ratings by platform
- Yelp (Holston Medical Group): 2.1/5 stars (based on 27 aggregate reviews for the brand) (27 reviews total for the brand across 55 locations)
- LocalityBiz (HMG Urgent Care at Bristol): Mixed (some 1-star and 5-star reviews present) (N/A)
What patients say
Patients praise
- Professional and caring clinical staff once seen
- Efficient diagnosis and treatment for acute issues
- Convenience of the patient portal (FollowMyHealth) and online appointment scheduling
- Generally positive experiences with follow-up care and coordination with specialists
Common complaints
- Long wait times for appointments and during visits
- Frustrations with administrative processes, including prescription refills and communication delays
- Dissatisfaction with the management of chronic pain and provider empathy in some cases
- Concerns regarding billing or insurance practices
In patients' words
"I believe I received better care here than at my Dr's office. They were very kind and caring."
— LocalityBiz review"I want to thank and compliment the staff working on September 5, 2023... Yes, it was a long wait but our reward was very good care once in the same room."
— LocalityBiz review"This medical center has no organization. It took me 3 days of contacting them to get a prescription filled..."
— Yelp review of Holston Medical Group BristolMore clinics in Bristol
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