HMG Gastroenterology at Sapling Grove | Holston Medical Group
Gastroenterology • Bristol, TN
Ratings by platform
- Healthgrades (Dr. Adam Coe): 4.7/5 stars (13 reviews)
- WebMD (Dr. Adam Coe): 5/5 stars (8 ratings/1 review (Dr. Adam Coe))
- Yelp (Holston Medical Group overall): 2.1/5 stars (27 reviews (Holston Medical Group overall))
What patients say
Patients praise
- High praise for specific doctors (e.g., Dr. Adam Coe) for being caring, attentive, and professional
- Satisfactory experiences with medical procedures like endoscopies and colonoscopies
- Positive feedback for specific nurse practitioners (e.g., Amanda Campbell) for being compassionate and thorough
- Efficient and professional care reported by some patients
Common complaints
- Difficulties reaching administrative/scheduling staff via phone
- Reports of poor communication regarding appointment changes or scheduling errors
- Concerns about customer service responsiveness
- Specific complaints regarding interactions with certain nurse practitioners
In patients' words
"If I could give no stars I would; customer service is awful, good luck ever getting through to anyone who knows anything. Either you get put on hold and forgot about or someone actually does answer says hello then hangs up."
— LocalityBiz review"This has to be the most thoughtful, caring and professional group I've ever dealt with. From top to bottom, there wasn't a single hiccup or blemish to the experience."
— LocalityBiz review regarding Sapling Grove Endoscopy Center"Very caring man. He care about his patients. He takes time to listen to his patients. I would highly recommend him."
— WebMD review regarding Dr. Adam CoeMore clinics in Bristol
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