Intermountain Health Brighton Clinic - Primary Care
Urgent Care • Brighton, CO
Ratings by platform
- Wheree: 8.9/10 (rated as "Excellent") (Not explicitly stated, but described as having many reviews)
- Intermountain Health official provider page: 5/5 stars (for Dr. Sonya J. Norman) (406 ratings, 70 reviews)
What patients say
Patients praise
- Physicians are described as knowledgeable, caring, professional, and attentive
- High patient satisfaction with the quality of medical care and treatment provided by providers and nurses
- Efficient onsite procedures like x-rays and lab work (when not subject to long waits)
- Convenience of patient portals and follow-up communication
Common complaints
- Long wait times for appointments and lab work
- Difficulties in scheduling and reaching the office by phone
- Unprofessional, rude, or dismissive behavior from some front desk/administrative staff
- Issues regarding billing, insurance coverage, and administrative handling of medical records
In patients' words
"She is a great doctor and great with people. She fitted me in for an appointment quick. She took her time with me."
— Official Intermountain Health provider page (Dr. Sonya J. Norman)"So far my experience with the docs and MA’s have been good. They follow up taken care of they are beyond... however not a fan of a few younger ladies at the front desk the few times I’ve come in, especially when I check in and hear the whole side conversation and snickers... Little unprofessional IMO."
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