Intermountain Health Brighton Clinic - Primary Care
Internal Medicine • Brighton, CO
Ratings by platform
- Intermountain Health Official Provider Page: 5.0/5.0 (for Dr. Sonya Norman) (70 reviews (for Dr. Sonya Norman))
- Intermountain Health Official Provider Page: 5.0/5.0 (for Dr. Blanca E. Richmond-Coca) (82 reviews (for Dr. Blanca E. Richmond-Coca))
- Wheree: 8.9/10
- Apple Maps/Yelp: 1.0/5.0 (2 reviews (Yelp))
What patients say
Patients praise
- Highly regarded and knowledgeable providers, particularly Dr. Sonya Norman and Dr. Blanca E. Richmond-Coca
- Attentive, compassionate, and patient-centered care from doctors and medical assistants
- Quick access to appointments for some patients
- Efficient onsite procedures such as blood work and X-rays for many patients
- Supportive follow-up care and easy-to-use communication portals
Common complaints
- Difficulties reaching the office by phone for appointments
- Reports of rude or unprofessional behavior by some front-desk staff
- Long wait times at the clinic for some visits
- Issues with billing, insurance coverage, or communication regarding medical services
- Some patients reported feeling unheard or treated poorly by providers regarding specific health concerns
In patients' words
"She is the best Primary I’ve ever had In quite some time. She’s extremely knowledgeable and very eager to help and does everything she possibly can and she’s just the sweetest person I’ve ever met always kind and caring."
— Patient review for Dr. Sonya Norman"You cannot get through to the specific office to make an appointment. I talked to a Nanette... today... and she was horrible. She was so rude."
— Patient complaint regarding front-desk service"TERRIBLE COMMUNICATION!!! Ignore you if they don't feel like handling an issue. I have been trying to get an answer about a prescription refill for 10 days and have talked to 5 different people."
— Patient complaint regarding communicationMore clinics in Brighton
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