Brentwood East Family Medicine
Primary Care • Brentwood, TN
Ratings by platform
- Birdeye: 4.7/5 stars (based on 327 reviews) (327 reviews)
- WebMD: Mixed/Low (specific to provider reviews) (6 reviews)
- Healthgrades: Not specified (18 ratings)
What patients say
Patients praise
- Appreciation for some doctors who are described as wonderful, insightful, and focused on patient well-being
- Praise for clean facilities and adherence to safety guidelines
- Reports of minimal wait times during appointments for some patients
- Helpful and professional nursing staff noted by some reviewers
Common complaints
- Concerns regarding specific providers, particularly regarding their professionalism and medical experience
- Complaints about administrative staff, including the office manager and reception desk apathy
- Issues with prescription management and pharmacy communication errors
- Long hold times for phone calls
- Frustration with scheduling mistakes and poor communication between staff members
In patients' words
"Mona Bhatti is a cold and disingenuous provider who only cares about herself and money and not the patients."
— WebMD user review (May 2026)"Patient/customer service has been lacking of late from the front. Hold times upon first call have gotten long, and there's apparently poor communication with the back of the house."
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