LifeStance Health
Mental Health Care • Brea, CA
Ratings by platform
- LifeStance Health / Birdeye: 4.9/5 (100 reviews)
What patients say
Patients praise
- Convenience of telehealth and in-person options
- Works with many insurance plans
- Some patients report positive experiences with specific therapists
Common complaints
- Billing and payment issues, including unexpected or unauthorized charges
- Lack of transparency regarding session costs and fees
- Frustrating customer service experiences and poor communication
- Rigid or confusing cancellation and no-show policies
- Technical difficulties with telehealth platforms
In patients' words
"LifeStance will increase your anxiety instead of helping it. Why would you make a refunded check take 8-10 weeks?"
— Yelp / MapQuest"They charged me $800 in the middle of the night unauthorized and I woke up to no money in my bank account."
— Yelp / MapQuest"It's been a pleasure and great experience to receive support from LifeStance. I haven't hesitated to refer them to friends and relatives."
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