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Sanford Clinic Family Medicine

Family Medicine • Brandon, SD

★★★★★4.7/5293 reviews across 4 platforms

Ratings by platform

  • Birdeye (general clinic reviews): 3.3/5 (14 reviews)
  • Sanford Health (provider: Lisa Ziegeldorf): 4.7/5 (128 reviews)
  • Sanford Health (provider: Tyler Hanson): 4.9/5 (144 reviews)
  • Healthgrades (provider: Dr. Nicolas Van Es): 3.9/5 (7 reviews)

What patients say

Patients praise

  • Friendly and personable staff and nurses
  • Some providers noted for being caring, attentive, and knowledgeable
  • Effective emergency care in specific instances

Common complaints

  • Long wait times beyond scheduled appointment times
  • Concerns regarding billing practices, including surprise bills and potential overcharging
  • Mixed experiences with quality of care and provider attentiveness

In patients' words

"They always want me to show up 15 minutes early to an appointment but I've never actually had my appointment when it was scheduled. I end up waiting an extra 20-30 minutes every time."

— Birdeye User Review

"I've been coming to Dr. Van Es since I only had two children. Now I have four and all of us use Dr. Van Es as our PCP. He takes the time EVERY time to hear out our concerns."

— Healthgrades User Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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