Urgent Care | Minnesota - CentraCare
Urgent Injury Care • Brainerd, MN
Ratings by platform
- Birdeye: 2.9 out of 5 stars (CentraCare Plaza Urgent Care) (189 reviews)
- Top Rated Local: 3.4 out of 5 stars (CentraCare Plaza Urgent Care) (64 reviews)
- Solv (for Brainerd location): No ratings yet (0 reviews)
What patients say
Patients praise
- Professionalism of some specific medical staff
- High MIPS quality scores for the broader group practice
- Convenience of locations and services
Common complaints
- Long wait times
- Concerns about billing accuracy and transparency
- Perceived poor bedside manner or communication from some staff
- Frustration with automated phone systems and scheduling processes
- Difficulties with specialist referrals and medical procedures
In patients' words
"Very very slow, The X-ray and PA were great but the wait was horrible especially when your child is in pain."
— Birdeye/CentraCare Plaza Urgent Care Review"Over the last 5-6 years, CentraCare's patient care has taken a huge dive. The way they are automating everything speaks volumes about how they prioritize money over patient care."
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