Western Kentucky Heart and Lung
Cardiology • Bowling Green, KY
Ratings by platform
- Healthgrades: 1/5 (1 review)
- WebMD (5 reviews)
What patients say
Patients praise
- Some patients appreciate specific physicians for their professionalism, listening skills, and clarity when explaining medical conditions
- Nursing staff is occasionally highlighted as helpful, kind, or the positive aspect of a visit
- Efficient check-out or scheduling experiences reported by some patients with specific providers
Common complaints
- Difficulties with administrative staff and communication (e.g., impossible to speak with a human, rude staff, phone calls disconnected)
- Poor experiences with the billing department, specifically regarding money-focused policies and unresponsiveness
- Issues with scheduling and appointment management (e.g., long wait times, appointment errors, difficulty coordinating appointments)
- Negative reports regarding management and internal workplace culture, which some patients feel impacts patient care
- Concerns about doctor accessibility and perceived lack of concern for patients
In patients' words
"The staff is overworked and underpaid. The doctors see too many patients, leading to wait times of an hour or more.The manager is horrible..."
— WebMD review"I showed up drove 1 and a half hours to get to appointment they said I did not have an appointment it was made 9 days prior of course I was upset mainly because no one would admit their mistake"
— Healthgrades review"Whoever answers the phones at this office are very rude. Especially when connected to the administration line. They also hang up on you before you can finish speaking."
— LocalityBiz user review"Dr. Majmudar... listens to you during his exam... he explains things. He is also prompt to reply back to you, should you have questions or problems at home... Your problem is handled quickly and professionally."
— Western Kentucky Pulmonary Clinic testimonialMore clinics in Bowling Green
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