Bourne Primary Care | Cape Cod Healthcare
Internal Medicine • Bourne, MA
Ratings by platform
- Google My Business (as cited by local directory): 3.3/5 (8 reviews via Google My Business)
What patients say
Patients praise
- Patients feel heard and well-cared for by specific physicians
- Some doctors are praised for being thorough, kind, and professional during appointments
- Flexible scheduling and supportive care for some patients
- High satisfaction with long-term providers like Dr. Marcia Franklin
Common complaints
- Unresponsive administrative staff, including difficulty with phone communication and returning calls
- Issues with appointment scheduling, including frequent rescheduling and long wait times
- Complaints regarding rude or unprofessional receptionist staff
- Reports of incorrect information provided over the phone and billing/insurance misunderstandings
In patients' words
"All the receptionist are rude and unprofessional !!!"
— Online user review"This place is a joke. No one returns call and no one knows what they are doing."
— Online user review"I have been a patient of Marcia Franklin for 31 years. She is wonderful. Yes, she listens, and explains... so I do not mind waiting for her if her schedule is a little behind, knowing she spends appropriate time with her patients."
— Online user reviewMore clinics in Bourne
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