Southern Nevada State Veterans Home
Long Term Care • Boulder City, NV
Ratings by platform
- Medicare.gov / CMS: 4 out of 5 stars (CMS overall rating) (13 (Medicare.gov reported complaints))
- Seniors.fyi: 4 out of 5 stars (40 reviews)
What patients say
Patients praise
- Some residents report satisfaction with care and staff responsiveness
- Nursing staff time per resident exceeds national average
- Facility maintains a multi-star CMS rating despite identified issues
Common complaints
- Allegations of resident mistreatment and verbal abuse by staff/leadership
- Concerns regarding failure to follow COVID-19 testing policies leading to patient deaths
- Safety violations including inadequate access to emergency exit keys and emergency supplies
- Reports of administrative tension, bullying, and leadership failure to report abuse
- Difficulty in contacting staff after business hours
In patients' words
"If you don’t like it here, you can leave."
— Reported verbal abuse incident attributed to an administrator"We caused the death of the three residents by not testing our staff, per policy."
— Alleged statement by former Nevada Department of Veterans Services directorMore clinics in Boulder City
Long Term Care Hospital | Senior Care Services at BCH
Patients praise: strong CMS star ratings for the SNF (5/5 stars) · praised for efficient emergency care for acute injuries like fractures or kidney stones.
championphysicaltherapy.org
Patients praise: Professional, knowledgeable, and compassionate staff · Effective treatments leading to measurable physical improvement and pain relief.
Family Medicine in Boulder City, NV - Intermountain Health
Patients praise: Attentive and thorough care providers · Friendly, professional, and efficient office/nursing staff.
Boulder City Clinic - Optimal Therapy
Patients praise: Personalized attention and explanation of exercises · Experienced and knowledgeable staff.
Medical Imaging Center In Boulder, CO | MRIs, CT Scans, X-Rays
Patients praise: professional and friendly staff · efficient and timely service.
Comparing your options?
Browse other clinics in Boulder City, or filter by state and specialty to compare patient ratings.