Orthopedics Walk-in - Mass General Brigham
Orthopedics • Boston, MA
Ratings by platform
- Birdeye (Newton-Wellesley Orthopedic Walk-In): 3.5/5 (40 reviews)
What patients say
Patients praise
- Convenience of walk-in access without needing prior appointments
- Helpful for avoiding long waits for specialized care
- Some instances of professional, attentive, and caring clinical service
Common complaints
- Inconsistent wait times and long delays
- Dismissive attitudes from some clinical staff (PAs)
- Issues with administrative and front desk communication/coordination
- Challenges with insurance verification and registration processes
In patients' words
"Excellent clinic, doctors and all staff! First of all the convenience of being a walk in is awesome! It means you don't have to wait weeks and weeks for an appointment."
— Birdeye reviewer"Clinic operations are challenging. I didn’t get seen despite being the second person there at opening and waiting an hour... the PA basically dismissed us and treated my daughter like a dramatic teenager... Skip this clinic!"
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