New England Baptist Hospital: NEBH Orthopedic Care in Boston
Orthopedics • Boston, MA
Ratings by platform
- Birdeye: 4.5 out of 5 stars (348 reviews)
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (overall patient satisfaction rating) (929 patient surveys)
What patients say
Patients praise
- Consistently high rankings for orthopedic care
- High patient satisfaction with nurse and doctor communication
- Effective clinical outcomes and skill of orthopedic surgeons
- Strong patient recommendations
Common complaints
- Dissatisfaction with customer service and follow-up communication
- Difficulties reaching office staff or scheduling appointments
- Opportunities for improvement in post-surgery recovery information and caregiver support
- Formal medical malpractice litigation records
- Minor complaints regarding hospital quietness
In patients' words
"I had Dr. Olsen for both hip replacements and am exceptionally pleased with his advice and skill. Came in with questions, he answered them honestly and ..."
— Healthgrades"Couldn't be more disappointed with their lack of customer service in following up on a referral that my primary care provider made... Not acceptable and they don't seem to care at all."
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