Family Medicine | Boston Medical Center
Family Medicine • Boston, MA
Ratings by platform
- Zocdoc: 4.66/5
- Vitals: Providers rated individually (e.g., 3.5 to 4.5/5) (33 providers listed)
- LocalityBiz: Mixed (ranges from 1 to 5 stars) (Multiple anecdotal reviews)
What patients say
Patients praise
- High-quality care from individual physicians and medical providers
- Knowledgeable and thorough medical examinations
- Friendly and patient administrative interactions reported by some patients
- Supportive environment for pediatric care
Common complaints
- Difficulty with front desk and administrative staff communication
- Frequent issues with lab sample management and test cancellations
- Long delays in processing paperwork, referrals, and refills
- Appointment scheduling frustrations, including cancellations without notification
- Reports of unprofessional or dismissive staff behavior
In patients' words
"Each time I have gone to this hospital, they have lost my test samples. I’ve made numerous complaints which have gone unheard and un-acknowledged."
— LocalityBiz (User: Nature Taylor)"Dr Chang is wonderful. He cares about his patients and takes them time to explain things to me thoroughly and thoughtfully. I can’t recommend him enough, but the front office here is a trainwreck."
— LocalityBiz (User review)"Everyone at the front desk is always pleasant! When I recently had my children switch over they were so helpful and patient with me... I would refer my doctor and this office to everyone!!!"
— LocalityBiz (User: Mercedes Austin)More clinics in Boston
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