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Gastroenterology • Bordentown, NJ
Ratings by platform
- Better Business Bureau: 1/5 stars (Multiple reviews cited)
- Trustpilot: 1.5/5 stars (55 reviews)
- PissedConsumer: 1.0/5 stars (5 reviews)
- SoftwareFinder: 3.8/5 stars (561 reviews)
What patients say
Patients praise
- Interoperability and connectivity for healthcare providers
- Efficiency gains for practices using automated scheduling and patient communication tools
- Helpful modules for documentation and prescribing for clinical staff
Common complaints
- Technical issues with the patient portal, including access difficulties and login errors
- Poor, inconsistent, or unresponsive customer support
- Difficulty making online payments or navigating billing systems
- Reports of systemic performance issues and software bugs
In patients' words
"This portal is inaccessible more often than not. If you can get into the system, the functionality is acceptable but does not light a candle to MyChart and other comparable products. My health provider receives complaints from patients on a regular basis."
— Better Business Bureau Review"TERRIBLE BILLING SYSTEM I wish I could give a half star. One star is too generous. The online portal is never working."
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