MercyOne Iowa Heart Center
Cardiology • Boone, IA
Ratings by platform
- Birdeye (MercyOne Iowa Heart Center Ames): 2.7 out of 5 (20 reviews)
- MercyOne provider profile (Michael Frazier, MD): 4.9 out of 5 (136 ratings)
- MercyOne provider profile (Michael Frazier, MD): — (reviews count shown) (39 reviews)
- BestProsInTown (MercyOne Iowa Heart Center West Des Moines): — (35 reviews)
What patients say
Patients praise
- Some patients describe professional, attentive, and thorough clinical care and communication
- Compassionate staff and doctors who listen and explain well are praised (in at least some locations/providers)
- Some provider profiles show very high patient ratings (e.g., Michael Frazier, MD)
Common complaints
- Difficulty reaching staff/phone issues; trouble getting answers and scheduling/tests
- Medication refill delays/refusal and frustration with follow-up processes
- Appts/test scheduling disruptions (e.g., delays/rescheduling) and feeling not heard
- Birdeye listing shows low star rating for the Ames location
In patients' words
"“HORRIBLE HORRIBLE. My mom has been without her heart medication because you can never get anyone on the phone. Literally no one ever answers.”"
— Birdeye: MercyOne Iowa Heart Center Des Moines (review snippet)"“If I could give 0 stars I would… Was told to do the heart monitor again… Then refuse to fill my medication.”"
— Birdeye: MercyOne Iowa Heart Center Ames (review snippet)"“Care is good… if you can get past the above. But we are talking about heart Healthcare sometimes you need to talk to a person!!”"
— Birdeye: MercyOne Iowa Heart Center Ames (review snippet)"“Dr. Frazier was very professional. He listened to my questions and did follow-up appointments for my heart health”"
— MercyOne provider profile: Michael Frazier, MD"“MercyOne Iowa Heart Center in West Des Moines is highly regarded for its excellent care and compassionate staff… taking the time to listen to concerns and answer questions.”"
— BestProsInTown: MercyOne Iowa Heart Center West Des Moines (review summary)More clinics in Boone
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