Urgent Care - Primary Health Medical Group
Urgent Care • Boise, ID
Ratings by platform
- Facebook: 68% recommend (266 reviews) (266 reviews (Facebook))
- Primary Health Official Website: 4.94 out of 5 (161 reviews (West Boise location))
- Primary Health Official Website: 4.95 out of 5 (175 reviews (Orchard location))
What patients say
Patients praise
- Professional and friendly staff in some interactions
- Efficiency when using online appointment booking/reserving a spot
- Satisfaction with doctor expertise and effective diagnoses in many cases
- Convenience of having some medications available on-site
Common complaints
- Long wait times for urgent care services
- Billing and coding disputes/confusion
- Concerns regarding misdiagnosis or ineffective treatment plans
- Perceptions of dismissive or rushed staff/providers
- Frustration with follow-up communication or lack thereof
In patients' words
"The No. 1 complaint we’ve heard this spring is related to wait times in urgent care. We want our patients to know we hear them, and we’re doing everything we can to make their wait as comfortable and short as possible."
— Primary Health Medical Group statement to Idaho Statesman"Billing issues: I brought my daughter in for an illness... this time the provider on staff that evening apparently wasn't on their in-network list and billing is attempting to get me to pay the full visit amount."
— BBB customer reviewMore clinics in Boise
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