Bixby - Jenks, OK Therapy - Ellie Mental Health
Psychiatry • Bixby, OK
Ratings by platform
- Mental Health Directories: 5.0 out of 5 stars (based on 17 reviews) (17 reviews)
- Birdeye: 4.8 out of 5 stars (18 reviews)
- TherapyDB (general Tulsa/OK listing): 4.9 out of 5 stars (31 verified reviews)
What patients say
Patients praise
- Many clients appreciate the calm, welcoming, and non-intimidating clinic environment
- Therapists are frequently described as kind, professional, and genuinely caring
- Positive feedback on the ease of scheduling and the initial matching process for some individuals
- Clients reporting personal growth and improvements in their mental health status
Common complaints
- Reports of poor customer service, including difficulty contacting staff by phone or getting calls returned
- Complaints regarding the therapist matching process, with some patients feeling mismatched with inexperienced providers
- Concerns over billing issues, including unauthorized charges and lack of clear communication about costs
- Some employee reviews suggesting a challenging work environment for therapists
In patients' words
"A truly amazing experience at Ellie Mental Health. Really love the environment here. I felt welcomed and cared for."
— Birdeye review"Absolute worst experience that I have ever had with a mental health facility... I was mismatched to someone who clearly did not have the experience to treat what I specifically outlined in my notes."
— Birdeye review"This business NEVER answers their phone or returns calls. This is a mental health provider and it is unacceptable to to be able to get ahold of even a receptionist."
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