Dakota Eye Institute
Ophthalmology/Eye Care • Bismarck, ND
Ratings by platform
- rater8: 4.87/5 (5,600+ reviews)
- Birdeye: 4.9/5 (179 reviews)
What patients say
Patients praise
- Highly professional and knowledgeable medical staff (ophthalmologists and optometrists)
- Effective, clear, and compassionate communication during exams and surgeries
- Efficient and thorough patient care for emergencies and routine visits
- Modern, clean facilities and kid-friendly waiting areas
- Strong patient recommendations for specific doctors and general services
Common complaints
- Dissatisfaction with administrative staff and customer service efficiency
- Longer wait times for some patients compared to others
- Complaints regarding billing practices and payment processing policies
- Occasional frustrations with scheduling or appointment communication
In patients' words
"Excellent all around! Procedure went great and I’m healing beautifully! He has a gentle presence and makes you feel like you’re in good hands!"
— Verified rater8 review for Dr. Andrew L. Rodenburg"Worst optimistic place over ever gone!! Seriously you’d be better off with a small woodland creature with a head lamp. The optometrists themselves aren’t horrible, the customer service otherwise is the real problem!"
— Birdeye reviewMore clinics in Bismarck
Essentia Health-Mid Dakota Bismarck Gateway Clinic
Patients praise: praise for the professionalism and thoroughness of many individual doctors and providers · positive feedback regarding supportive nursing and front-desk staff in various instances.
Jonathan Hilts, DO
Patients praise: High patient rating.
CHI St. Alexius Health Urology Clinic
Patients praise: High competency and surgical expertise · Good patient bedside manner and approachability.
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