UAB Medicine St. Vincent's Eastern Pulmonary
Pulmonary Medicine • Birmingham, AL
Ratings by platform
- WebMD Care (Dr. Gerald Dey): 4.0/5.0 (based on 36 ratings) (36)
- WebMD Care (Dr. Thomas Vines): 3.0/5.0 (based on 9 ratings) (9)
- Google My Business (UAB St. Vincent's East Hospital): 4.1/5.0 (based on 1,106 reviews) (1106)
- Momentary Labs (CMS HCAHPS data for UAB St. Vincent's East Hospital): 3.0/5.0 (based on 314 patient surveys) (314)
What patients say
Patients praise
- Patients appreciate physicians who take time to explain conditions and treatments
- General appreciation for courteous staff in certain physician practices
- Some patients report high satisfaction with surgical and specialized care received at the hospital facility
Common complaints
- Difficulty reaching the office via phone, including long hold times or reaching only a recording
- Challenges with appointment scheduling and administrative follow-up
- Perceived lack of responsiveness from medical staff and providers after-hours or when urgent care is needed
- General patient complaints regarding the hospital's cleanliness, ER wait times, and administrative coordination between hospital departments
In patients' words
"I been trying too reach someone about the name of my Dr I have to see, can't get anyone on the phone always a recording, even too reschedule an appointment, where is the the front desk, I need a human not a recorder"
— LocalityBiz (St. Vincent's Pulmonary Group review)"We had been calling the office for 3 days without any response... This was an extremely simple task the doctor could’ve helped with and chose just not to."
— WebMD (Dr. Maria Johnson review)"Not sure who is running this hospital but they are doing a phenomenal job because trust me I would tell you if I had a complaint and out of all of the different staff members and people I came across I did not have one bad experience."
— Google My Business (UAB St. Vincent's East Hospital review)More clinics in Birmingham
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