Orthopedic Surgery in Binghamton, NY - on www.Guthrie.org
Orthopedic Surgery • Binghamton, NY
Ratings by platform
- Vitals: 3.3 out of 5 stars (7 ratings)
- WebMD Care: 3.5 out of 5 stars (10 ratings)
What patients say
Patients praise
- Knowledgeable and caring individual medical providers
- Effective explanation of medical conditions and treatment options
- Helpful efforts by specific staff members to accommodate urgent needs
- Success with specific surgical procedures reported by some patients
Common complaints
- Rudeness and unprofessional behavior by front desk/administrative staff
- Difficulty with appointment scheduling and frequent cancellations
- Long wait times for clinical visits and hospital services
- Specific clinical complaints regarding surgical outcomes and pain management
- General concerns about billing practices and aggressive collection policies
In patients' words
"When I called to check for cancellations, I was met with one of the rudest staff members I’ve ever encountered in health care... This office is a disgrace to the Guthrie Lourdes name. The customer service is hostile, dismissive, and completely unprofessional."
— LocalityBiz reviewer"Nick is very knowlegable and does his homework on your issues. He cares about his patients and it shows in the way that he deals with his patients and handles your concerns."
— WebMD Care reviewer regarding Nicholas Kenhart, FNP"I now have no feeling in the big, index, or middle toes and cannot bend them so walking is labored painful. I cannot wear shoes for more than a few hours before they are on fire."
— Vitals reviewer regarding Dr. Michael McClureMore clinics in Binghamton
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