Primary Care Doctor's Office in Beverly Hills, CA - One Medical
Family Medicine • Beverly Hills, CA
Ratings by platform
- Solv Health: 4.0/5.0 (Not explicitly stated (aggregated))
- Google My Business (referenced): 4.5/5.0 (34 reviews (on Google My Business as reported by source))
What patients say
Patients praise
- Modern, clean, and spa-like office environment
- Professional, friendly, and attentive staff/providers
- Convenience of virtual visits and efficient in-office processes
- Positive experiences with specific practitioners regarding thoroughness and listening skills
- Availability of free valet parking at certain locations
Common complaints
- Difficulties with customer service and escalating complaints
- Billing issues, unexpected charges, and predatory billing practices complaints
- Concerns over long waiting times for appointments and medical results
- Perceived decline in quality, overbooked providers, and high doctor turnover
- Access limitations for non-premium members in the app
In patients' words
"The staff is extremely professional and friendly. You can walk in anytime to do labs. The doctors spend time with you and don’t rush you. They always have a bottle of water waiting for you when you arrive. You’re treated more like you’re entering a five star hotel than you are a doctors office."
— Patient review via fooddetective.es"Many people were dissatisfied with the service, describing it as cheap, with long waiting times for important medical results and appointments. Customers frequently encountered issues with payment, including unexpected and high charges... leading to frustration and a feeling of being overcharged."
— Summary of Trustpilot reviews for One MedicalMore clinics in Beverly Hills
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