AHN Pediatrics | Allegheny Health Network

Patients praise

• High regard for individual pediatricians and medical staff clinical expertise
• Favorable experiences with specific doctors who are described as attentive, patient, and good with children
• Some experiences of being able to be seen quickly for urgent issues depending on the location/staffing

Common complaints

• Difficulty communicating with a human to schedule appointments (reliance on callbacks)
• Challenges with administrative processes such as billing and insurance coding errors
• Long wait times for sick visits or difficulty scheduling same-day appointments
• Dissatisfaction with the transition from private practice to a larger health network model, specifically feeling less personal care
• Concerns regarding patient portal accessibility