UPMC Department of Orthopaedic Surgery | Bethel Park, Pa.
Orthopaedics • Bethel Park, PA
Ratings by platform
- UPMC Provider Portal: 4.9/5 (93 ratings (for one listing))
- UPMC Provider Portal (Dr. Brian R. Hamlin): 4.9/5 (762 ratings)
- rater8 (South Hills Orthopaedic Surgery): 4.91/5 (13,000 ratings)
What patients say
Patients praise
- High numerical ratings (averaging around 4.8 to 4.9 out of 5 across platforms)
- Patients appreciate the expertise and professionalism of individual surgeons and physician assistants
- Staff described as caring, attentive, and helpful in specific patient reviews
Common complaints
- Communication gaps, including difficulty getting clear next steps or explanations from staff
- Reports of patients feeling dismissed or misunderstood
- General billing or administrative concerns common to large health systems
In patients' words
"Dr Hamlin always takes time to listen to your concerns and addresses each. As does his PA Mike Ziegler, they... caring and listened to all my concerns and made me feel comfortable before and after my knee replacement surgery."
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