UAB Medical West Primary Care | Bessemer, AL
Family Medicine • Bessemer, AL
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (551 patient surveys)
- Public review sites (Yahoo, Rehab.com, Yelp/MapQuest): Approximately 2.5 to 3 out of 5 stars (Various, ranging from 17 to over 400 reviews depending on platform)
- Facebook: 74% recommend (605 reviews)
What patients say
Patients praise
- Praise for professional, caring, and skilled nursing and medical staff in certain departments
- Positive reception of new facility aesthetic and in-room comfort
- Satisfactory doctor communication for a majority of patients
- Some patients report excellent emergency and surgical care experiences
Common complaints
- Complaints regarding billing and administrative processes
- Issues with parking availability and accessibility
- Reports of slow or unresponsive nursing staff
- Concerns about cleanliness and hospital environment (e.g., pests)
- Inconsistent communication from front office and scheduling staff
In patients' words
"Parking is horrendous and front office staff lack patient concern. Scheduling isn't proactive when Drs are running behind."
— Yahoo Local Review"Nurses are extremely scarce and take hours to respond to any situation. My room was also crawling with cockroaches..."
— MedicalRecords.com Review"I appreciate so much the prompt and thorough care after a recent emergency. The staff is excellent and very caring at UAB Medical West."
— Yahoo Local ReviewMore clinics in Bessemer
Complete Health – West Jefferson
Patients praise: Attentive staff · Staff listens to patients.
Primary Care Providers in Bessemer, AL - Birmingham - UAB Medicine
Patients praise: praise for individual doctors' medical expertise and bedside manner · satisfaction with hospital facilities and quality of care for some patients.
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