Imaging Services - North Country Healthcare
Radiology • Berlin, NH
Ratings by platform
- NH Health Cost (Official State Data): 8 out of 10
What patients say
Patients praise
- Specific positive patient experiences with individual staff members and technologists in imaging/radiology
- Above-average performance metrics in patient-centered care and hospital recommendation rates in state evaluations
- Some positive feedback regarding the efficiency and friendliness of emergency services
Common complaints
- Broad organizational concerns regarding quality of care, administrative oversight, and communication
- Public frustration with the outsourcing of revenue cycle departments and provider transitions
- Criticism of leadership and governance from a 'Concerned Patients Group'
- Internal employee complaints regarding workplace culture and staffing levels
In patients' words
"The technologist doing the MRI was awesome. We love Bonnie from Diagnostic Imaging! She helps us understand what we see on the ultrasound screen and answers our questions to the best of her ability."
— North Country Healthcare Radiology Patient Feedback"Best ER I've been to! They were super friendly, got me in and out quickly..."
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