Behavioral Health Services - Veterans ...
Veterans Affairs Clinic • Benton Harbor, MI
Ratings by platform
- Recovery.com: 3.7/5 (14)
What patients say
Patients praise
- Integrated primary and mental health care
- Availability of diverse therapies including group and individual counseling
- Specialized support for PTSD, depression, and substance use
- Access to crisis intervention services
Common complaints
- Access to services and continuity of care
- Lack of compassion and consumer-centered care
- Medication management issues
- Staff competency and turnover
- Lack of transparency and communication
In patients' words
"Of MHSIP respondents who were dissatisfied with services, 5 major themes arose from qualitative feedback: Access to services & continuity of care, Lack of compassion & consumer-centered care, Medication management issues, Staff competency & turnover, Lack of transparency & communication."
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