Corewell Health Primary Care
Family Medicine • Benton Harbor, MI
What patients say
Patients praise
- Generally high provider ratings on official Corewell Health platforms (often around 4.7-4.9 out of 5)
- Patients acknowledging the hard work of staff despite broader systemic issues
- Ongoing efforts by the health system to address staffing shortages and improve access to care
Common complaints
- Billing issues, including unexpected "facility fees" and concerns about insurance coding
- Long wait times for appointments and delays in receiving test results
- Difficulty maintaining consistent relationships with primary care providers due to staff turnover
- Challenges navigating administrative/bureaucratic processes, particularly for elderly patients
- Unprofessional or uncooperative experiences with customer service and billing staff
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