Benton Harbor - WellNow Urgent Care
Urgent Care • Benton Harbor, MI
Ratings by platform
- Birdeye (Aggregated): 4.3 out of 5 stars (610 reviews)
What patients say
Patients praise
- Competent medical care from clinical staff (nurses and NPs) in some instances
- Some staff members described as friendly and lovely
Common complaints
- Billing and payment policy issues (e.g., upfront full payment, confusing co-pay policies, difficulty obtaining refunds)
- Long wait times
- Concerns regarding the check-in process and administrative burden on patients
- Perceived lack of professionalism or impersonality from some staff members
- Cleanliness concerns in patient rooms
In patients' words
"Great care provided by the staff, however their billing policy is totally wrong when it comes to my copay and insurance. More of a corporate issue is what this is."
— LocalityBiz/User Review"Now you walk in and the person at the desk doesn't check you in or take information, just send you to a link on the phone to fill everything out yourself. Not only do you do all of the work yourself you will also pay more."
— LocalityBiz/User ReviewMore clinics in Benton Harbor
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Gynecology in Benton Harbor, MI - ProviderMatch - Corewell Health
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