Pediatric Treatment and Care in WellNow Urgent Care
Pediatrics • Benton Harbor, MI
Ratings by platform
- Solv Health: 2.3 out of 5 stars (based on 4 reviews) (4 reviews)
- Birdeye: Not explicitly stated as an average, but noted as having 610 reviews (610 reviews)
What patients say
Patients praise
- Generally positive feedback regarding clinical staff (nurses, nurse practitioners, and doctors) when focused on care delivery
- Appreciation for cleanliness of the facility
- Convenience of online scheduling and same-day availability for some patients
Common complaints
- Significant dissatisfaction with corporate billing practices and policies
- Reports of unauthorized charges and issues with insurance/co-pay processing
- Concerns about front-desk professionalism and administrative efficiency
- Isolated reports of errors in testing or facility equipment availability
In patients' words
"Excellent care. Needed a follow up on bronchitis treatment... All staff were courteous, professional, responsive to my questions."
— Birdeye review"The staff is a 5, their billing department is a 1."
— LocalityBiz review"The facility is fine, but the billing is awful... We never received a bill... was being sent to collections if we didn't pay the bill by a certain date."
— Birdeye reviewMore clinics in Benton Harbor
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Patients praise: Generally high provider ratings on official Corewell Health platforms (often around 4.7-4.9 out of 5) · Patients acknowledging the hard work of staff despite broader systemic issues.
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